Hi-Fi better or worst?

Recently we have done things to improve the quality of our service and the customer satisfaction level. Banning people who posted bad content about us was the best thing we have ever done. The number of haters that posted bad stuff on Yelp has decreased but from time to time we can still see some idiot posting shit saying we did not "satisfied" his/her needs. People of Tucson, we are asking you for a suggestion on what should we do next to get your asses satisfied. Why do you continue to hate us? Hi-Fi Kitchen & Cocktails still remains in Tucson for now, let's see if we can stay a bit longer here.